FAQs

 

What types of skincare products do you offer?

Offering a unique blend of botanical extracts and cutting-edge technology, Rosé Radiance is designed to deliver exceptional results.

Are your products suitable for all skin types?

Yes, all are formulated to be suitable for all skin types, including sensitive skin. The natural ingredients used in our products provide deep hydration and brightening benefits without causing irritation.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. Please contact us at roseradiance03@gmail.com to initiate a return.

How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please refer to our shipping policy for more detailed information regarding international orders.

Can I exchange a product?

Exchanges are not directly offered. The fastest way to obtain a different product is to return the item you have and make a separate purchase for the new item once the return is accepted.

What should I do if my product arrives damaged?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately at roseradiance03@gmail.com. We will evaluate the issue and work to resolve it promptly.